Action Centred Leadership
Designed to develop the leadership skills required by those who need to deliver exceptional results in their organisations.
Coaching & Feedback
Delegating responsibility allows managers to maintain a rigorous focus on goals and results.
Master Quality Manager
Provides you with the skills and confidence to develop, implement and lead Quality Management strategies.
Service Excellence
A new approach to world class culture, leadership, systems, processes and people.
Benchmarking
“Benchmarking” is an important part of our every day lives because benchmarking is about making comparisons.
Complaint Management
Understand the benefits of handling customer complaints effectively.
Measure & Monitor Customer Experience
Learn how to measure, manage and improve customer satisfaction.
CPD Accredited Course*
Strategic Quality Management
Quality Management can deliver huge improvements to the efficiency and effectiveness of your organisation.
CPD Accredited Course
Operations Management
Getting the right output, from the right input.
CPD Accredited Course*
Strategy Execution
Designed to bridge the gap between the rational development of strategy and real-life execution.