Essentials of Management
Introduction
This course provides an introduction to the discipline of management. It is designed to integrate the accepted theories in the area with real world applications to provide delegates with the basic knowledge and skills needed for managing an operation. The course begins with a discussion of the current issues in management and then proceeds to cover the traditional functions of management.
Aims
The aim of this course is to identify the principals of managing in formal organisations and to identify and acknowledge the various challenges faced by today’s managers and, using that awareness, provide a learning experience to develop the key skills of management.
Objectives
Describe the process of managing an organisation and explain some of the important management theories;
Outline the framework within which a manager operates, including the cultural environment and the social environment;
Describe the planning process, including operational and strategic planning;
Outline a number of options for structuring an organisation including structuring to manage change;
Demonstrate an ability to lead others through deploying a range of skills, including: influencing, motivating and communicating;
Outline the process of controlling an operation including the tools for monitoring and improving business processes.
Duration – 5 days.
Class size:
To ensure maximum benefit for each delegate it is recommended that the class size for this programme does not exceed 16.
Method
Presentations, case studies and assignments are used to help delegates understand the needs of managers in modern public and private organisations.
Who Should Attend?
Managers who are seeking to refresh and evaluate their current skills
Managers who are new to the role of managing
Supervisors, team leaders and others aspiring to achieve management positions
Anyone who is interested in the subject of management
COURSE CONTENT
Day 1 - An Introduction to Management & the Environment of Management
Managing in organisations
Management and organisation
Meanings of management
Specialisation between areas of management
Influencing others through
the process of managing
the tasks of managing
shaping their contextCritical thinking
Cases and examples
Theories of management
Why study management theory?
The competing values framework
Rational goal
Internal process
Human relations
Open systemsCases and examples
Organisation cultures and contexts
The environments of managing
Types of culture
Competitive environment – Porter’s five forces
General environment – PESTEL analysis
Stakeholders and their expectations
Corporate governance
Cases and examples
Managing internationally
Ways of conducting international business
An international PESTEL
Comparing national cultures
Contrasting national management systems
Factors driving growth of international business
Cases and examples
Corporate responsibility
Contrasts in business practice
Evaluating individual and corporate actions
An ethical decision-making model
Stakeholders and corporate responsibility
Corporate responsibility and strategy
Managing corporate responsibility
Cases and examples
Day 2 – Planning and Decision Making
Planning
Purposes and contents of plans
Steps in making a plan
Information for planning
Setting objectives (which affect motivation)
Identifying steps to meet objectives
Implementing and monitoring
Cases and examples
Decision-making
Stages in making decisions
Programmed and non-programmed decisions
Decision-making conditions
Four decision-making models
Biases in making decisions
Vroom and Yetton decision styles
Cases and examples
Managing strategy
Strategy: decisions that add value in long run
How managers develop strategies
Planning, learning and political views
Tools for external and internal analysis
Levels of strategy – corporate and business unit
Ways to deliver strategy
Cases and examples
Day 3 – Organising & Managing Change
Organisation structures
Structure and performance
Elements in structure: the design options
Dividing work into functions and divisions
Coordinating work: alternative ways
Mechanistic and organic structures
Cases and examples
Information systems and e-business
Managing depends on information and knowledge
Convergence transforms how people add value
Value depends on technology and organisation
Operating and management systems
Applications – e-business, enterprise resource planning and customer relations
IS and strategy
Cases and examples
Managing innovation and change
Initiating innovation and change in context
Forms of innovation and change
Four models of change
Sources of innovation
Organisational factors in innovation
Cases and examples
Day 4 – Leading & Team working
Influencing
Managing and leading
‘Interpersonal skills’ perspectives
Trait, behavioural and contingency‘Power’ perspectives
Using networks to influence others
Cases and examples
Motivating
Managing and motivating
Psychological contracts
Behaviour modification
Content and process theories
Making work motivating
Cases and examples
Communicating
Communicating essential to add value
Elements in the communication process
Selecting ‘rich’ communication channels
Comparing communication networks
Interpersonal communication skills
Communication, strategy and structure
Cases and examples
Working in teams
Teams and managing
Types of team
Team composition (Belbin)
Stages of team development
Team processes
Outcomes – for members and the organisation
Cases and examples
Day 5 – Controlling & Improving
Managing operations
The challenges of operations management
The transformation process
The practice of operations – the 4 Vs
Operations processes
Activities of operations
Cases and examples
Controlling and measuring performance
The control process in management
The tools of control
Control strategies – mechanistic or organic?
Measuring performance
The balanced scorecard
Human considerations
Cases and examples
Managing quality and improving business performance
Defining quality
Quality control and quality assurance
Identifying and reducing waste in an operation
Identifying and reducing variation in a process
The tools of quality management
The process of benchmarking
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