Lean is the term used to describe the production system developed by Toyota during the post World War II years; the system is known in Toyota as the Toyota Production System (TPS). The term "Lean" was first used to describe TPS in the book, The Machine that Changed the World by James P Womack, Daniel T Jones and Daniel Roos. In the book they describe TPS as a system with the ability to achieve more with less resource by the continuous elimination of waste - a Lean system.


The concept of Lean is not restricted to manufacturing but is relevant to all sectors of the economy, public, private, retail, manufacturing, finance, health, etc. and applies to the whole enterprise: core operations as well as support functions such as HR, Finance, IT as well as the company’s supply chain.


The aim of this 4-day programme is to provide delegates with an understanding of the basic concepts of a lean operation in both the service and manufacturing sectors. 

Delegates will learn how to identify waste and how to apply tools and techniques to reduce or eliminate waste in order to improve the experience of the customer while, at the same time, reducing costs.


By the end of the programme delegates will be able to:

  • Outline the benefits of utilising Lean in the workplace

  • Describe the Toyota Production System

  • Explain the 5 principles of Lean

  • Identify value-added and non value-added activity

  • List the 7 classic wastes (plus other wastes)

  • Describe the activities needed to establish an efficient workplace environment

  • Demonstrate an ability to construct simple process maps, flowcharts and value stream maps

  • Use a range of tools to inform understanding of process performance dynamics to assist in improving productivity

  • Explain the process for effective resource planning and deployment

  • Describe how to improve work flow through the use of ‘pull’ systems and more effective work place design.


It is our intention that delegates have an opportunity to understand the principles and practices of Lean. To achieve this, we will be using a range of learning interventions that will include: presentations, discussions, case studies, exercises and simulations to create a unique learning opportunity to help you transfer your learning to the workplace.

Duration: 4 days

Class size:

To ensure maximum benefit for each delegate it is recommended that the class size for this programme does not exceed 16.

Who it's for:

This programme is relevant tor executives, senior managers and managers in all sectors of the economy who wish to explore opportunities for the introduction of an organisation-wide business improvement strategy; it is also relevant supervisors, team leaders and Quality Management professionals who wish to develop and improve their process improvement skills.

Course Content

Day 1


Planning for Lean

  • Structuring a Lean programme

  • Dealing with the issues that arise

  • Myth buster

Key Lean concept

  • What is Lean?

  • Overview of the Toyota Production System (TPS)

  • The 14 principles of the ‘Toyota Way’

  • Toyota 4Ps – developing leadership commitment

  • Jidoka & Just-in-Time

  • The seven wastes (and the 4 other wastes)

  • The Principles of Lean

  • Comparing Lean with other improvement methodologies

Scoping project

  • An overview of scoping

  • Lean A3s

  • Project charters and project initiation documents

  • The practicalities of scoping

  • Scoping case study

  • Tactics for making scoping easier



Day 2


Value stream mapping event

  • Key concepts in value stream mapping

  • Three-stage value stream mapping

  • Two-stage value stream mapping

  • Alternative approaches to value stream mapping

  • The practicalities of value stream mapping

  • Value stream mapping case study 

2P/3P event

  • 2P events

  • 3P events

  • 2P case studies

  • 3P case studies

Rapid improvement event (RIE)

  • Key RIE concepts and tools

  • Running rapid improvement events

  • 4-day RIE case study

  • 3-day RIE case study

  • 1-day RIE case study 

Day 3


Managing for daily improvement (MDI)

  • .    Managing for daily improvement: every day in every way

  • .    Embedding the change after an RIE


Leader standard work (LSW)

  • Creating a culture to support Lean

  • The behaviours of Lean leaders

  • Daily, weekly, monthly LSW

  • Structured problem solving in LSW

  • Managing the process 

Strategic planning

  • Strategic preparation

  • Policy deployment (hoshin kanri)

  • Transformation mapping

  • Enterprise-level value stream mapping

Engaging the team

  • Engaging individuals

  • Engaging people during Lean events

  • Dealing with difficult people

Day 4

Ensuring Success

  • The warning signs 

  • The elements of success

  • The bumpy road to Lean

Communication and celebration

  • The purpose of communications

  • The purpose of celebrations

  • The style of communication

  • Types of communications

  • Types of celebrations

  • Presenting Lean topics

Key tools and concepts

  • SIPOC mapping

  • Process Sequence mapping

  • Run charts

  • Cause & Effect Diagrams

  • Pareto Charts

  • Scatter Diagrams

  • Histograms

  • 5 Whys

  • Failure Mode & Effect Analysis (FMEA)

  • The Deming Cycle

  • Single Minute Exchange of Die (SMED)

Introduction to Six Sigma

  • History & Development

  • The DMAIC methodology

  • Key tools and concepts

  • Implementation planning.

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LEAN Basics



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