If you have spent some time working in industry, commerce or a government department, you will be aware of how quickly management fashions can come and go and, no doubt, you may have become a little cynical about the whole process of change. So, maybe, when you first heard about Quality Management or Business Excellence, or maybe Six Sigma or Lean Operations, you may have thought this is not worth my time and moved on to something more pressing. 


If that was the case, then there is mounting evidence to suggest that you might have been a little premature. Most major companies across the globe now realise that Quality, in all its manifestations, is necessary to succeed at every level in an increasingly competitive marketplace. 


A Quality Management programme has the potential to deliver huge improvements to the efficiency and effectiveness of your organisation and, if adopted, it will continue to do so far into the future but, to achieve this, you must view Quality Management as a strategic initiative to be embraced by everyone in the company, it must be seen as a new way of working, a new culture and a new philosophy, not as a short-term fix to your process problems.


The aim of this programme is to provide you with the knowledge, skills and confidence to design, develop, implement, lead and become an advocate of Quality Management strategies within your organisation. To achieve this, we aim to provide you with a grounding in the theory of Quality Management and, by exposing you to real business case studies, to give you an introduction to the concepts, methodologies, tools and techniques that would be typically included in a Quality Management strategy.



By the end of the programme delegates will be able to:


  • Demonstrate an ability to communicate using quality management concepts and terminology

  • Outline the key principles of quality management methodologies, including the Toyota Production System, Lean Thinking, Six Sigma, Benchmarking, ISO9001 and self-assessment using Excellence Awards

  • Describe a Quality Management implementation strategy, listing the key stages and relate Quality Management concepts to an overall business strategy

  • Explain how to deploy a range of quality management tools and techniques, including: 5S, FMEA, SMED, Control Charts, Process Mapping, Pareto Analysis, Cause & Effect diagrams and A3 planning charts

  • Describe the organisational cultural factors that are necessary to deploy a successful Quality Management strategy.



It is our intention to provide you with an opportunity to understand the nature and practice of Quality Management. In order to achieve this, we will present you with a range of learning experiences including presentations, case studies and individual and team-based exercises and, to confirm your understanding of the material you will be required to sit an examination, the successful completion of which will qualify you for the MQM™ Certificate.



Duration:  3 days



Who it's for:

This executive program is designed to help experienced managers in all sectors of the economy explore the world of Quality Management with a view to extending their influence by incorporating the responsibility of Quality Management into their roles. This may include:

  • Quality Directors and Senior Quality Managers

  • Directors and Senior Managers responsible for a Business Operation

  • Directors and Senior Managers responsible Functional Support departments

  • Lawyers, CPAs and Engineers

  • Professional Consultants.


Course Content


For full details of course content, please download the pdf at the top of this page.

Click this icon to download a pdf version of this course content.

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