Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that transforms inputs (in the forms of materials, information, labour and energy) into outputs (in the form of goods and services) to deliver outcomes for the company and the customer.

To perform this function effectively Operations Managers have a number of responsibilities, for example:


  • Aligning the operation’s strategy with the company strategy – developing a clear vision of how the operations should support the company’s long-term objectives; it also means translating goals into implications for performance objectives in terms of quality, speed, dependability, flexibility and cost.

  • Deploying the operations strategy – operations management is often characterised by the need to make decisions both frequently and quickly, so it is necessary to have a framework to guide decision making; that is the role of operations strategy. Today, an operations strategy needs to take account of development in technology – the digital age and the discovery of new materials.

  • Designing the company’s services and processes – in the service sector the product is often a process, the design of which, often, falls into the domain of operations management. In manufacturing sectors processes are designed to prepare a product for market.

  • Planning & controlling the operation – is the activity of deciding what the operation’s resources should be doing, then making sure they do it as efficiently as possible.

  • Improving the performance of operations – continuous improvement is the responsibility of all operations managers with a focus on improving quality and reducing costs.

This course is CPD accredited (Continued Professional Development).
Attendance on this course will qualify you for 30 CPD credits.





The overall aim of this course is to provide delegates with an introduction to the role of an operations manager in all sectors of the economy including: manufacturing, financial services, health services, government departments, etc. The course will allow delegates to explore key aspects of operations management and help them consider how they can improve their impact as an operations manager.




By the end of the programme delegates will be able to:

  1. Explain the purpose of operations management and how to align operations management strategies with the organisation’s strategy, (Operational Excellence)

  2. Outline the approach for aligning the operation to meet the needs and expectations of the customer both internal and external, (Service Excellence)

  3. Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes, (Process Excellence)

  4. Describe a number of approaches to improve the effectiveness of the human resource, (Performance Excellence)

  5. Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies, (Organisational Excellence)





It is our intention to give you an opportunity to understand the nature and practice of operations management. In order to do so we will present you with a range of learning experiences including presentations, case studies, exercises and simulations.



Duration:  5 days



Who it's for:

It is not only operations managers or factory managers who run operations, all managers in all sectors run some form of operation, for example: a finance manager’s operation processes invoices and other financial transactions, an HR manager’s operation processes recruitment so, if you are responsible for the management of processes then you are an operations manager. This course, is designed for all managers: senior, middle and first line and supervisors in all sectors of the economy.


Course Content


For full details of course content, please download the pdf at the top of this page.

Click this icon to download a pdf version of this course content.

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