RESOURCES

DEDICATED
 

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What makes World Class Organisations World Class?

 

Explore the DEDICATED approach to Service Excellence (or customer Centricity).

Organisations that understand this become customer-centric, that is, they put their customers at the heart of everything they do whether it’s marketing, recruitment, training, sales, decisions making, process design, organisation design, procurement, innovation, strategic planning, indeed, literally everything is aligned to serving their customers!

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