COURSES

LEAN BASICS

LEAN BASICS

Achieve more with less through the continuous elimination of waste.

Six Sigma - Yellow Belt

Six Sigma - Yellow Belt

Six Sigma is a widely used approach to operations business improvement today. The Yellow Belt course is the first step.

ISO9001 and Beyond

ISO9001 and Beyond

Take ISO9001 accreditation to new levels of effectiveness.

Time Management

Time Management

There is nothing more precious than time, so we should not waste it!

Essentials of Management

Essentials of Management

This course provides an introduction to the discipline of management.

Strategic Thinking

Strategic Thinking

Strategic thinking is about identifying, imagining and understanding the future.

Master Quality Manager

Master Quality Manager

Provides you with the skills and confidence to develop, implement and lead Quality Management strategies.

Six Sigma - Green Belt

Six Sigma - Green Belt

For managers and supervisors who are engaged in Six Sigma business transformation.

Quality Management

Quality Management

Quality Management can deliver huge improvements to the efficiency and effectiveness of your organisation.

CPD Accredited Course*

Developing Personal Resilience

Developing Personal Resilience

Resilience affects everything we are and everything we do, from our inner peace to our outer confidence.

Business Process Re-engineering

Business Process Re-engineering

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.

Service Excellence

Service Excellence

A new approach to world class culture, leadership, systems, processes and people.

Action Centred Leadership for MANAGERS

Action Centred Leadership for MANAGERS

Understand the nature and practice of good leadership to become a more effective leader.

CPD Accredited Course*

Operations Management

Operations Management

Getting the right output, from the right input.

CPD Accredited Course*

Customer Satisfaction

Customer Satisfaction

Learn how to measure, manage and improve customer satisfaction.

CPD Accredited Course*

Complaint Management

Complaint Management

Understand the benefits of handling customer complaints effectively.

Coaching and Feedback for Results

Coaching and Feedback for Results

Delegating responsibility allows managers to maintain a rigorous focus on goals and results.

Benchmarking

Benchmarking

“Benchmarking” is an important part of our every day lives because benchmarking is about making comparisons.

* these courses attract CPD credits